Support

Connection

  1. Double-check that all cables are correctly plugged in.
  2. Test your Internet from the router using an ethernet cable.
  3. Restart your equipment
  4. Please allow 30 minutes after restarting for your equipment to synch and speeds return to normal
  5. If none of this works, get in touch.

Speed

Check your speed online. For accurate speed tests, plug a cable directly into your router and turn off any other Internet devices that are connected to your network.

If you work from home and have a VPN dial-up connection, disconnect this first as it will give a false reading.

If you are unsatisfied, contact us.

Online Support

You can also receive support from our technical support team by clicking on the operator logo below. Access to this service is free for ResQNet Wireless Broadband Customers only, non-customers will be charged for this service. This service is available during normal office hours.


If you have connection issues, please double check that the cables are correctly plugged in and that you have tested your internet from the router using a network cable before contacting us.

Click above to use Remote Support or Telephone 01269 500055 to speak to one of our engineers.

Download our most up to date customer troubleshooting document here.

Usage

Monitoring usage

We monitor your usage and contact you if you go over our fair usage policy. Normally this isn’t a problem and if a customer continually exceeds 500Gb per month we investigate further.

Resetting the router

Your router has the details it needs to connect you to our network, if you accidentally reset your router and need to re-enter these details, please contact the office on 01269 500055.

Email

Setting up an account

Please contact the office or email support@resq.co.uk to request an email address, [anything]@resqnet.co.uk. Provided the address is available, we will set this up on our servers.

Email settings

If you are using an @resqnet.co.uk email address, you will need to use the following settings to receive your email:

  • Incoming server: mail.resqnet.co.uk
  • Username: username@resqnet.co.uk
  • Password: your password

These were sent to you when you first requested an email address. If you need these resent, please email support@resq.co.uk  or give us a call on 01269 500055.

Please contact us for the outgoing email settings.

Webmail

You can also use our webmail service. Click here to be redirected.

Troubleshooting document

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Still lost?

Raise a support ticket to get help from our technical support team. Access to this service is free for ResQNet Wireless Broadband customers only. Non-customers will be charged for this service. This service is available during normal office hours.